Privacy Notice

What information we collect, use, and why 

We collect or use the following personal information for service updates or marketing purposes:

• Names and contact details
• Addresses
• Marketing preferences
• Records of consent, where appropriate

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Address
• Correspondence

Lawful bases and data protection rights 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Your right to erasure – You have the right to ask us to delete your personal information.
• Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
• Your right to object to processing – You have the right to object to the processing of your personal data.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organization, or to you.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent
• Contract
• Legitimate interests

We may process your personal data for marketing purposes based on our legitimate interests. These interests include promoting our services, communicating relevant updates, and providing information that we believe is of interest to you based on your relationship with us. We ensure that such processing is proportionate, has minimal privacy impact, and is aligned with your reasonable expectations. You have the right to object at any time to the processing of your personal data for marketing purposes.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent
• Contract
• Legitimate interests

Where we get personal information from 

Directly from you.

How long we keep information 

For information on how long we keep personal information, see our retention schedule at isrv.global/retention

How to complain 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

ISRV Contact details 

Post
Office 7, 35-37 Ludgate Hill, , London, , EC4M 7JN, GB

Email
admin@isrv.global

ICO Contact details 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: +44 (0)303 123 1113

Website: https://www.ico.org.uk/make-a-complaint